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Frequently Asked Questions

Work in Progress Detail

The Work in Progress Detail dialog box provides summarized information about a single, selected order. The information fields are the same as in the Work in Progress grid formatted in a user-friendly fashion.

To open the Work in Progress Detail dialog box:

 Click on a grid line in the Work in Progress screen and then select  Detail.

        OR

       Right-click your mouse pointer on the grid line.

       The Work in Progress Detail dialog box displays.

The Work In Progress Detail dialog box contains administrative information about the customer and his/her vehicle, the service writer, the scheduled and promised time, and the time that the vehicle arrived in the shop and completion time. In addition, the Work In Progress Detail dialog box contains several editable fields (displayed below).

Click your mouse pointer on any editable field for a description:

See Also...

Work In Progress

    Scroll Bar

Scroll bars consist of vertical or horizontal bars with a small arrow at each end and a scroll box between the scroll arrows. The scroll box tells you the relative position of the information that you are currently viewing. You can use the scroll arrows and the scroll box to move through the information.

      Phone Numbers

Customer's Home and Office phone numbers (read-only).

      Reference Number

Identifying number that you add to the order in the Order screen or Work In Progress Detail dialog box. You can use this field for any purpose you like (Cab #, for example).